The Oklahoma Medical Marijuana Authority is set to begin using a new licensing software provider, Thentia Cloud for Government. It plans to start accepting new applications and renewals through Thentia beginning Tuesday, Jan. 18.
The application and renewal portals are designed in a way that makes it more difficult to submit an application with errors, which will help reduce the number of applications in the queue and make for a smoother approval process on the regulator side.
If you are able to see the information in the current software, you will be able to find it more quickly in Thentia. You will be able to update your own information. Currently, if you need to make changes to your profile in the current software, you have to contact OMMA and request the change. With Thentia, you will be able to login and make changes to your contact information.
If you are unable to access the email address we have on file, you will need to request the OMMA update the information by this Friday, Jan. 7. You can do so by calling its call center at 405-522-6662 between 8:30 a.m. and 4:30 p.m. You can also email OMMAPatients@ok.gov with requests to change or update your contact information.
The data migration process will take place Jan. 10-17. During the transition, the licensing system will be down and no one will be able to submit new applications or renewals.
Most licensees will receive an email from email@example.com by Tuesday, Jan. 18 with Thentia login credentials. If you have not received your email by the 19th, please contact the call center at 405-522-6662 or email OMMAPatients@ok.gov.
In preparation for expected higher-than-normal call volumes, the OMMA Call Center will extend hours of operation to 6 p.m. Jan. 18-21.